What to Do First When Handling a Loved One's Estate

If you've just lost someone and the responsibility for their home and belongings has landed on you — first, we're sorry. Second, here's the order in which to take the next steps. Written by a Clifton Park crew that has watched a lot of families try to do this in the wrong order.

STOP AND BREATHE. The single most common mistake we see in Clifton Park estates is doing too much, too fast. The day after a loss is not the day to call a junk-removal company, change the locks at midnight, or start dividing up the silverware. Almost nothing about the estate is actually urgent in the first 72 hours. Take that time. Sleep if you can. The house will still be there.

SECURE THE PROPERTY. Once you can think straight, secure the home. That usually means three things: confirm the doors are locked, set the thermostat to a safe winter temperature (in Saratoga County, leaving a vacant house unheated in January will cost you a homeowner's insurance claim), and stop the mail. If the deceased lived alone, change the locks within the first week — informal sets of keys with neighbors, cleaning services, and home-health aides will be floating around, and you don't know who has one. Forward the mail to the executor or to a P.O. box you control.

LOCATE KEY DOCUMENTS. Before anything else, find the will, the deed, the most recent tax return, life-insurance policies, vehicle titles, and any financial-account statements. In an older Clifton Park home these are often in a metal lockbox on a closet shelf, an actual filing cabinet in the basement, or — surprisingly often — taped to the bottom of a sock drawer. Get those documents into the executor's hands and make digital copies. Don't move them out of the home without telling the executor.

CALL THE EXECUTOR. If that's you, call your attorney. If it's not, call them and confirm what they want done in the meantime. In New York, the executor has the legal authority over the estate once Letters Testamentary are issued by Saratoga County Surrogate's Court — but that takes a few weeks, and in the meantime the executor is still the person making the decisions. No belongings move, no accounts close, no items get gifted to relatives without their say-so.

NOTIFY A SHORT LIST OF PEOPLE AND INSTITUTIONS. The Social Security Administration, the deceased's bank, their employer (if applicable), Medicare, life-insurance companies, and the post office. You'll want to order at least ten certified copies of the death certificate from the New York State Department of Health — every institution above will ask for one, and you'll burn through them faster than you'd think.

DON'T LET ANYONE TAKE ANYTHING YET. This is hard, especially with a big family. Aunts and cousins will show up to "just grab a few things," and they almost always mean well. But before probate is open and the executor has signed off, nothing leaves the house — not the china, not the rifles, not the rolltop desk that someone called dibs on at Thanksgiving 2007. Photograph rooms, lock the doors, and tell people firmly that distributions happen after probate. You will save the family Christmas later by holding the line now.

MAKE A QUIET INVENTORY. Once the property is secure and documents are in hand, walk through every room with a phone camera and photograph everything — drawers open, closets open, basement, attic, garage, outbuildings. This is the single most useful thing you can do in the first two weeks. It protects the estate, it lets out-of-state heirs participate in decisions remotely, and it gives any cleanout crew (including ours) something to estimate from. Pay special attention to anything potentially valuable: jewelry, firearms, antique furniture, sterling silver, coins, original artwork, and around here — IBM Endicott memorabilia, GE Schenectady-era technical instruments, vintage ice fishing gear, and Adirondack-themed antiques. Get appraisals on anything in those categories before it moves.

HOLD OFF ON THE CLEANOUT. Most families in Saratoga County feel pressure to "do something" with the house in the first week. Resist it. The actual cleanout — the trucks, the donations, the sorting — should usually wait two to four weeks: long enough for probate to be opened with Saratoga County Surrogate's Court, for appraisals to come back, and for family members to flag what they want. The exception is if there's a hard closing date on a sale, in which case call us early and we'll work around the legal timeline.

PUT TOGETHER YOUR PEOPLE. By the end of week two, you'll want a short list of pros: an estate attorney who handles New York probate, a CPA who can advise on the final tax return, an appraiser if there are valuables, a Realtor if the house is being sold, and an estate cleanout crew. The cleanout crew is usually the last one called, but the first one to ask "when do you need to be empty?" — that answer drives everything else.

BE GENTLE WITH YOURSELF. Handling a loved one's estate is one of the hardest administrative jobs in adult life, layered on top of grief. You will forget things. You will find yourself sitting on the floor of a closet at 9 p.m. holding a sweater. That's normal. Take breaks. Lean on siblings. And remember that nobody — not the executor's attorney, not the Realtor, not the cleanout crew — expects perfection from you in this season.

DID YOU KNOW?

Saratoga County Surrogate's Court, located in Ballston Spa, processes the probate filings for nearly every estate based in Clifton Park, Halfmoon, Mechanicville, and the surrounding towns. Most uncontested estates take three to nine months to fully close — but informal estate work (sorting, donating non-titled personal items, securing the property) can begin much earlier with the executor's blessing. If you'd like a hand on the cleanout side once you're ready, here's our complete estate cleanout checklist, our four-pile sorting guide, and the estate cleanout service overview. We're based in Clifton Park and we move at the family's pace — never the other way around.

Need help with this?

When you're ready for the cleanout itself — whether that's next week or next month — we're a phone call away. Free on-site estimate, flat written quote, and a Clifton Park crew that's been doing this since 2017.

Call (518) 289-0767   Send a Message

Request a free estimate

Tell us about the property. We typically reply within an hour during business hours.